Terms of Order

These terms apply when you order from Mei Wah Chinese Takeaway through this website. By placing an order you agree to them and to our Privacy Notice.

1. Who we are. Mei Wah, trading as Mei Wah Chinese Takeaway, 68 Fore Street, Chudleigh, Devon TQ13 0HT. Telephone 01626 853714.
2. Collection. At the moment, orders placed through this website are for collection from the shop only. If we start offering delivery, we will update these terms first, including where we deliver to and any delivery charge.
3. Opening hours and last orders. We are open Wednesday to Monday, 5:30pm to 9:30pm, and closed on Tuesdays. The last time to order is 9:00pm. Orders cannot be placed when the shop is closed.
4. Prices. All prices are in pounds sterling and include VAT. If we find a price on the site is wrong, we will contact you before making your order and you can choose to go ahead at the right price or cancel.
5. Your order. Your order is accepted when you see the confirmation page. We will also email a confirmation if you gave an email address. Please check your order before you pay.
6. Payment. You can pay by card when you order, using Square, or choose cash on collection when that option is shown. Card payments are taken at checkout. We never see your card details. Cash orders must be paid in full when you collect.
7. Changing or cancelling. Ring us on 01626 853714 as soon as you can. We will cancel or change your order if we have not started making it. Once we have started, we cannot. Because your food is made to order, the usual 14-day right to cancel online purchases does not apply. If we cancel your order, or cannot make something you ordered, we will contact you and refund any card payment in full to the card you used. Refunds usually appear within 5 to 10 working days.
8. Collecting your order. The ready time shown at checkout is our best estimate and can be longer when we are busy. Please collect promptly, because food is best eaten hot, and give your name or order number at the counter. If an order is not collected, we may be unable to refund it.
9. If something is wrong. If an item is missing, wrong or not as described, tell us on the day of your order, with your order number. Because we delete orders from our system overnight, please keep your confirmation email. We will put it right with a replacement or a refund. This does not affect your legal rights.
10. Allergies and dietary needs. If you have a food allergy or intolerance, please ring us on 01626 853714 before you order and speak to a member of staff. Allergen information for every dish is available from us by phone before you order and in the shop when you collect. Our kitchen handles all 14 major allergens, so we cannot guarantee any dish is free from traces.
11. Fake or abusive orders. We may refuse or cancel orders that appear to be fake, repeated or abusive.
12. Our responsibility. We do not limit our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to limit. Nothing in these terms affects your legal rights as a consumer.
13. Changes to these terms. The terms in force when you place your order are the ones that apply to it.
14. Law. These terms are governed by the law of England and Wales. If you are in Scotland or Northern Ireland you may also bring a claim in your local courts.